One operational view of your entire network.
Connect customer, business, and infrastructure data across every system—including legacy equipment that has never had an API. ConvergeSense helps your teams troubleshoot faster, detect provisioning discrepancies, understand subscriber impact, and automate operations from a trusted source of live network intelligence.
LIVE NETWORK + BUSINESS CONTEXT
Access network overview
Evidence current as of 08:42:17
Access network healthLast 24 hours
NORMAL healthy degraded1,284 access devices
Operational focusCurrent subscriber impact
3 OPENOLT-07 uplink loss
07:5818 subscribers · Cedar Ridge
PON 2/4 optical degradation
08:119 subscribers · Pine Valley
Connector schema update
08:36Billing adapter · verified
Provisioning discrepanciesBilling, inventory, and live network comparison
VIEW ASSURANCE →ACCOUNT / SUBSCRIBERBILLEDLIVE NETWORKEVIDENCESTATUS
004218Hargrove Family FarmsOLT-03 · 2/4/7:18Revenue risk008741North County LibraryInventory ↔ networkFacility gap003095Valley Machine Co.CRM ↔ OLT-07Policy mismatchIllustrative interface and operational data.
TRUSTED OPERATIONAL INTELLIGENCE
Every system contributes part of the truth.
ConvergeSense connects and relates that context without replacing the platforms that remain authoritative for their domain.
01Billing02CRM03Ticketing04Monitoring05Inventory06Provisioning07Databases08Vendor APIs09Controllers10Internal apps11CLI-only equipment
BUILT FORRegional & rural ISPsFiber & broadband operatorsTelecom providersManaged service providersMunicipal networksUtilities
01 / THE PLATFORM
The intelligence layer across your operation.
ConvergeSense retrieves, normalizes, and relates live and historical data so people, systems, and software can work from the same operational context.
THE CUSTOMER-FACING PRODUCTUnified operations and network intelligence
Connectors, adapters, APIs, and MCP tools are the infrastructure that makes the larger product possible.
01
Unified operational graph
Relate every customer, service, ticket, device, interface, alarm, configuration, and source record in one continuously updated model.
NORMALIZE · RESOLVE · RELATE02
Role-aware workspaces
Give every team the same trusted context through dashboards, Subscriber 360, universal search, reports, alerts, and grounded queries.
SEARCH · INVESTIGATE · REPORT03
Governed operations
Enrich existing systems and automate bounded workflows with approvals, evidence, permissions, verification, and a complete audit trail.
RECOMMEND · APPROVE · VERIFYAVAILABLE THROUGH
Operations dashboards Universal search Subscriber 360 Reports and alerts Natural-language queries Ticket and alarm enrichment REST and OpenAPI MCP tools
02 / SUBSCRIBER 360
Every customer, fully in context.
Search by name, account, address, phone, ticket, IP, MAC, ONT, circuit, port, or device—and see the complete operational relationship in one workspace.
ACCOUNT + CONTACTSERVICE + CONFIGURATIONNETWORK + SIGNALTICKETS + ALARMSCHANGES + UPSTREAM PATH
100.64.12.87IP ADDRESS
HF
ACCOUNT 004218 · RESIDENTIAL
Hargrove Family Farms
1427 County Road 12 · Alden, MN · (507) 555-0184
ACTIVELast synchronized 4s ago
Service relationship
UPSTREAM PATH01
Account004218
02
ServiceFiber 500/500
03
ONTCXNK-88412
04
PON portOLT-03 · 2/4/7:18
05
UplinkAGG-02 · xe-0/0/4
Live network evidence
OLT-03- ONT status
- Online · 41d uptime
- Optical Rx
- -19.8 dBm
- IPv4
- 100.64.12.87
- MAC
- 8C:19:B5:44:E2:0A
OPTICAL RX · 24H-19.8 dBm
OPEN TICKET
TKT-10422 · Intermittent dropsOpened 2d ago · Evening pattern detected
RELATED ALARM
ALM-2231 · Rx below policyPON 2/4/7 · 9 subscribers in scope
RECENT CHANGE
Service profile revalidated3d ago · OLT-03 · source response attached
!
Provisioning discrepancy
Billed for Fiber 500/500 · live OLT profile is 250/250 Mbps.
BILLING ↔ LIVE NETWORKIllustrative subscriber record and source evidence.
03 / PROVISIONING ASSURANCE
Catch the discrepancies your systems cannot see alone.
Continuously compare billing, CRM, inventory, facilities, and live network configuration to protect revenue, service quality, and operational accuracy.
CONTINUOUS ASSURANCE
Find mismatches before they become customer calls, write-offs, truck rolls, or audit projects.
ACCOUNT / SERVICEEXPECTEDOBSERVEDSOURCE EVIDENCEFINDING
004218Hargrove Family FarmsBilling + OLT-03Speed mismatch008741North County LibraryCRM + inventoryFacility gap003095Valley Machine Co.Billing + OLT-07Policy mismatch009432Lakeview CooperativeInventory + deviceAssignment conflictIllustrative assurance findings. Values are not customer claims.
04 / UNIFIED TROUBLESHOOTING
One workspace for the ticket and the network behind it.
Bring customer data, tickets, alarms, service configuration, equipment state, recent changes, and infrastructure relationships together before the first technician touch.
P2 · SUBSCRIBER SERVICE
Intermittent drops during evening hours
Hargrove Family Farms · Fiber 500/500 · opened 2 days ago
INVESTIGATING7 systems correlated
08:11:02Ticket linkedAccount 004218 · Pine Valley
08:11:05Network path resolvedONT → PON 2/4/7 → OLT-03
08:11:08Live state collectedSignal, profile, alarms, uptime
08:11:14Related impact found8 additional subscribers
08:11:18Diagnostic readyEvidence attached to ticket
- Billed service
- 500/500 Mbps
- Provisioned profile
- 250/250 Mbps
- ONT state
- Online · 41d
- Optical Rx
- -19.8 dBm
- Active alarms
- ALM-2231 · Minor
- Recent change
- Profile revalidated · 3d
Evidence path
Billing → Inventory → Monitoring → OLT CLI
Shared optical degradation with profile mismatch
Signal declined across the same PON before the ticket opened. The subscriber is also receiving a lower profile than billing specifies.
SUGGESTED DIAGNOSTIC STEPS
- 01 Validate splitter and feeder segment serving PON 2/4/7.
- 02 Correct the subscriber profile after service-impact review.
- 03 Re-query signal and throughput state; attach evidence.
RELATED SUBSCRIBER IMPACT
9 TOTAL ON PON 2/4/7004218Hargrove Family FarmsRx -19.8 dBmTKT-10422001742M. JohanssonRx -20.4 dBm—006340Prairie Feed SupplyRx -21.1 dBmTKT-10419Illustrative incident analysis and supporting evidence.
05 / NETWORK INTELLIGENCE
Ask operational questions. See the evidence.
Explore live and historical data in natural language, generate reports, identify subscriber impact, and trace every answer back to normalized source records.
Grounded, not improvised
Answers include the systems, records, timestamps, and device responses used to produce them.
3 subscribers match the current criteria
Optical Rx below the configured policy threshold with an open support ticket.
ONTSUBSCRIBEROPTICAL RXOPEN TICKETSERVICE AREA
CXNK-88412Hargrove Family Farms-19.8 dBmTKT-10422Pine ValleyADTN-19043Prairie Feed Supply-21.1 dBmTKT-10419Pine ValleyCALX-55012Riverbend School-20.6 dBmTKT-10407Cedar RidgeSOURCE EVIDENCE
Monitoring · optical historyTicketing · open casesInventory · ONT assignmentsOLT CLI · live state4 sources · 08:42:17–08:42:21OTHER QUESTIONS
Summarize the current health of the access network.→
Which subscribers are affected by the OLT-07 uplink alarm?→
List services attached to equipment scheduled for maintenance.→
Show billing and provisioning discrepancies opened this week.→
Illustrative query and results. Answers link back to normalized source evidence.
06 / AGENTIC INTEGRATION
Connect systems traditional platforms struggle to reach.
Agents assist with discovery, connector generation, parsing, vendor mapping, validation, and maintenance across modern APIs and poorly documented legacy systems.
Powerful enabling technology, deliberately secondary to the operational intelligence product it supports.
CONNECTED SYSTEMSCONNECTOR & ADAPTER ENGINEGOVERNED ACCESS
REST APIs SOAP services SSH / interactive CLI Databases Files / scheduled exports Webhooks Management protocols Vendor platforms Internal applications
AGENT-ASSISTED CONNECTOR ENGINE
HUMAN VERIFIED- 01Discover
Inspect data, commands, schemas, and failure modes
- 02Parse
Turn structured and unstructured responses into typed records
- 03Map
Resolve vendor-specific fields to shared operational entities
- 04Validate
Test results against source evidence and expected behavior
- 05Maintain
Track connector health, parser versions, and schema changes
RESTOperational APIsTyped · permission-awareOPENAPIDocumented contractsVersioned · validatedMCPBounded toolsAudited · policy-controlledConnector generation is enabling infrastructure. The customer-facing product is the unified operational view it powers.
07 / PLATFORM ARCHITECTURE
From fragmented systems to one operational graph.
Keep network access close to your environment, normalize data across vendors, resolve cross-system identities, retain evidence, and deliver governed intelligence wherever teams work.
01 / CONNECTED SYSTEMS02 / CONVERGESENSE PLATFORM03 / EXPERIENCES & OUTPUTS
Every operational sourceBusiness systems + infrastructure
CONVERGESENSE
DEPLOYMENT / PRODUCTION01CONNECT
- Secure on-prem gateway
- Connector and adapter engine
02UNDERSTAND
- Data normalization
- Cross-system entity resolution
- Operational graph
03DETECT
- Rules and discrepancies
- Historical data and evidence
04GOVERN
- Permissions and governance
- Agent and automation layer
Unified operational graph
Customer · service · device · interface · alarm · ticket · configuration
One intelligence layerFor people, systems, and software
SOURCE SYSTEMS REMAIN SYSTEMS OF RECORDNORMALIZED ENTITIES · HISTORICAL EVIDENCE · GOVERNED ACTIONS
08 / TRUST, GOVERNANCE & EVIDENCE
Production network access stays controlled and accountable.
ConvergeSense is designed around explicit permissions, current evidence, controlled operations, and proof of outcome—not uncontrolled autonomous changes.
READ-ONLY BY DEFAULTON-PREM CONNECTIVITYHUMAN REVIEW FOR RISK
ACTION / subscriber.profile.update
APPROVAL REQUIREDApply Fiber 500/500 service profile
Account 004218 · ONT CXNK-88412 · OLT-03 · PON 2/4/7:18
- 01Source evidence
Billing + OLT state attached
- 02Risk classification
Subscriber write · medium
- 03Pre-action validation
Target + parameters verified
- 04Human approval
Network operations required
- 05Execute + verify
Held until authorization
- Identity
- alex.kim / network-ops
- Permission
- subscriber.write / OLT-03
- Risk
- Medium · reversible
- Allowlist
- Operation matched
- Pre-check
- Source state current
- Verification
- Re-read profile + service state
$ show ont service-profile 2/4/7 18profile-id: RES-250-250admin-state: enabledoper-state: onlinesource: OLT-03 / parser v3.8.2Credentials isolated on gateway EAST-01. Raw response retained with the audit record.
Read-only defaults
Discovery and new connector access begin without mutation.
Role-based access
Users and workloads receive only approved systems and operations.
Credential isolation
Secrets remain scoped to the on-prem gateway and connector.
Operation allowlists
Production actions must match an approved catalog.
Complete audit history
Inputs, approvals, operations, responses, and evidence are retained.
Connector health
Availability, schema changes, and parser failures are monitored.
Versioned parsers
Schema and parsing behavior remain traceable across changes.
Human review
High-risk operations always require an accountable operator.
Illustrative policy record and approval workflow.
09 / INTEGRATIONS
Built for the systems already running your operation.
Use the connection method that fits each source while preserving the applications your teams and vendors already depend on.
01 / BUSINESS
Customer and business systems
- Billing platforms
- CRM
- Customer portals
- Internal applications
- Databases
- Scheduled exports
02 / OPERATIONS
Service and operations systems
- Ticketing
- Incident management
- Inventory
- Provisioning
- Reporting tools
- Automation platforms
03 / NETWORK
Network and infrastructure
- Monitoring / NMS
- Network controllers
- Vendor management systems
- SNMP / NETCONF
- REST / SOAP APIs
- SSH / CLI equipment
04 / EXTEND
Applications and access
- Webhooks
- REST / OpenAPI
- MCP tools
- AI assistants
- Custom dashboards
- Customer-built applications
10 / ONE PLATFORM, EVERY TEAM
The same operational truth, shaped for each role.
Customer service, network operations, field teams, engineering, and management work from shared data without forcing everyone into the same interface.
Role-based access controls determine which context, systems, and actions each team can use.
Customer service
Answer customer questions using live service and network context—without learning vendor CLIs.
Account + serviceCurrent network stateTickets + alarmsNetwork operations
Search infrastructure, investigate alarms, understand subscriber impact, and automate repetitive diagnostics.
Topology + impactLive device evidenceApproved workflowsField technicians
Access customer, equipment, facility, ticket, and network information from one mobile-friendly workspace.
Service pathRecent changesDiagnostic evidenceIT and engineering
Build integrations, reports, dashboards, agents, and workflows on normalized operational data.
REST / OpenAPIMCP toolsOperational graphManagement
See network health, operational performance, provisioning accuracy, customer impact, and revenue risk.
Health + trendsAssurance findingsOperational metrics11 / CUSTOMER OUTCOMES
Measure the operation that improves.
Track concrete changes in investigation speed, first-contact resolution, provisioning accuracy, audit effort, data quality, and the number of workflows built on shared operational intelligence.
01
TIME TO DIAGNOSEReduce context switching
Replace application hopping and CLI archaeology with one evidence-backed workspace.
02
FIRST-CONTACT RESOLUTIONGive support useful network context
Make customer and service answers available without turning every CSR into a network engineer.
03
DISCREPANCIES FOUNDProtect revenue and service quality
Continuously identify billing, provisioning, inventory, facility, and assignment mismatches.
04
DATA ACCURACYAlign records with live infrastructure
Compare systems of record with what the network is actually configured to deliver.
05
AUDIT PREPARATIONAccelerate reporting and review
Use historical operational data and retained evidence instead of rebuilding answers manually.
06
WORKFLOWS EXTENDEDBuild from a common data layer
Create applications and automations without rebuilding every connection to every vendor.
07
TRIBAL KNOWLEDGEMake expertise repeatable
Capture device-specific discovery, parsing, and operational relationships in maintained connectors.
08
INFRASTRUCTURE LIFESPANKeep proven equipment useful
Bring modern intelligence and governed access to systems that were never designed for APIs.
12 / REQUEST A DEMO
See your network the way it actually runs.
Get a guided look at ConvergeSense with your systems and workflows in mind—billing, CRM, tickets, monitoring, inventory, provisioning, and the equipment your vendors forgot about.